Return Policy
Legal Disclaimer
This page provides general overviews and information on how to write your own Return Policy document. Because we cannot know in advance what specific return policies you want to create between your business and your customers and visitors, you should not take this article as legal advice or suggestions on what you should actually do. If you need help and information on creating your own Returns Policy, we recommend you seek legal advice.
Basic Information on Return Policy
A Returns Policy is a legally binding document that is intended to establish the legal relationship between you and your customers regarding how and in what manner you will provide refunds to your customers. Online businesses that sell products are sometimes required (depending on local laws and regulations) to provide product and refund policies. In some jurisdictions, this is required to comply with consumer protection laws. It can also help protect you from legal claims by customers who are not satisfied with their purchases.
What to Include in the Return Policy
Refund policies usually address issues such as: The timeframe for requesting a refund; whether the refund will be full or partial; the conditions under which the customer will receive a refund; and much more.